Terms & Conditions
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Acceptance of terms and conditions.
By viewing, using, accessing, browsing, or submitting any content or material on the BALM NATION Online Order System, you agree to our Website Terms and Conditions of Use (collectively our “Terms & Conditions”) as a binding legal agreement between you and BALM NATION.
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Customer Information
Please be assured that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent. By subscribing to BALM NATION, we use the information that you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please click the unsubscribe link at the bottom of any BALM NATION email you receive.
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Credit Card Security
At BALM NATION, your personal online security is important to us. BALM NATION works diligently to protect the security of all of your personal information, including your credit card information. We do not see or store your credit card details anywhere on our system.
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Pricing and Payment
We reserve the right to adjust prices as necessary, without notice. Full payment for products must be made at the time you place your Order.
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Order Cancellations and Charges
BALM NATION reserves the right at our absolute discretion to decline or accept orders made through the BALM NATION Online Order System.
Orders placed online are considered final and cannot be altered or cancelled. When you complete your purchase, you, the buyer, are claiming that you have read, accepted and fully understand the terms of this agreement. BALM NATION does NOT allow returns or refunds for products unless deemed faulty under the discretion of BALM NATION.
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Delivery
Delivery charges and estimated date of delivery will depend on where your order is being delivered to.
We do not accept liability for delay in the event there is no-one to receive the delivery at the delivery address. You may or may not be asked for a signature on delivery and items will not be left on your premises if no-one is home unless you have specifically requested this.
If successful delivery cannot be made, and a card is left, you are responsible for arranging collection from the address identified on the card or booking a new delivery.
In the event you have allowed contactless delivery, we cannot accept any responsibility for theft or loss once goods are delivered.
If redelivery is attempted in the event no-one was home, you may be charged a second delivery fee. If the delivery details given by you are incorrect, and thus affecting delivery, we may also have to charge an additional delivery fee.
You must ensure the correct delivery address and access details are provided to us.
All orders are generally processed within 3-7 business days.
Once shipped, please allow up to 7 business days for your order to arrive.
We will use all reasonable endeavours to meet the estimated delivery date. Under the New Zealand Consumer Guarantees Act 1993, we have a statutory obligation to deliver goods within a reasonable time.
You will receive tracking details via email once your order has been shipped.
Once your order has been shipped, we cannot accept responsibility for any lost parcel.
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Non-Liability for Usage of Products
Once you purchase and or possess a BALM NATION product, we are no longer held responsible for improper use.
It is the responsibility of the purchaser once they take possession of all goods that they ensure the products are suitable for safe and proper use.
We will not be held liable for irresponsible actions on the consumers behalf. BALM NATION accepts no responsibility and will therefore not be liable for any damages, loss of income, loss of business, loss of profit, loss of goodwill or loss of enjoyment arising from the use of this site or its end products.
BALM NATION cannot accept liability for any beliefs that may arise from the use of this website and that all the information set out in the website is totally accurate.
We are not responsible for the availability or content of any website that may be linked to our website.
BALM NATION does not warrant that this site, its server, or emails sent are free of viruses or other harmful components.
Should any dispute arise over the dissatisfaction of our products, all correspondence is done privately between the consumer and BALM NATION via email at hello@balm-nation.com. We ask that any dissatisfaction is not communicated with any media or social media platform.
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Customer Comments and Feedback
You agree that we may, at any time, edit, copy, publish or distribute and otherwise use any comments, feedback, ideas or other submissions that you forward to us on any medium platform. In doing this, BALM NATION is under no obligation to pay compensation for any comments, respond to any comments or keep any comments confidential.
We take no responsibility and assume no liability for any comments posted by you or any third-party.
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Indemnification
You agree to indemnify, defend and hold BALM NATION and all it’s employees, harmless from and not accountable for any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
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Contact Us
Questions about the Terms and Conditions should be sent to us at hello@balm-nation.com
A note on handmade products
All BALM NATION products are made by people and not mass-produced using machines. Small imperfections or differences in shape, volume, colour or texture may occur and are part of the character of our handmade products. The handmade process is what makes our products unique and should not be a "fault".
Our items are handmade and while the colour reproduction, in our printed and electronic media, is a close representation, every piece is individual and variations in actual goods may occur.
We cannot accept any responsibility for these variations.